Disgusted with One Plan Pet Insurance

The most unsympathetic company I have every had to do with. My 1yr 3mth old Rottweiler broke his right hip in a motor accident & they were prepared to help with 75% of the cost as I have only been with them 7mths. In the lead up to the operation he unfortunately tore his left leg ligament cost involved R26000.00. We contacted Oneplan only to be told that ligaments are excluded for the first year. I explained to them my puppy has no use of either of his legs & that he has alot of pain. The ligament operation according to the specialist was more of an emergency than the hip operation & that it was an emergency to get operated immediately. I just want everyone to know that I am so disgusted with any One Plan Insurance that I will never recommend them to anyone. I will not leave this matter here They are just out to make money & are in no way sympathetic to any animals well being.