1 reviews | Active since Jul 2017

29 Jul 2017, 04:20

Disgusted One Plan

<p>I am livid at the insensitive unprofessional and utter disregard for my complaint with One Plan.<br />I stipulated in my correspondence with you that NO money is to be debited off my account until such time as all the money I have been out on medical expenses be reimbursed to me.<br />All I have done since April is pay you the HIGHEST Premium your company has to offer for nothing in return.<br />What is MOST disgusting is that I have to BEG for my money that I have spent on Doctors bills which should have been paid by One Plan. yet come the 28th your debit order went off my account with no problem. DISGUSTING!!!!!!!!!! <br />And all I get is your matter has been escalated.</p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply07 Aug 2017, 16:04
Official

Hi Joanne,

We sincerely apologize for the poor service that you've experienced with us. This is definitely not the standard of service we wish to offer to our clients. Your matter has been escalated and is being dealt with. We understand your frustration and will ensure that your matter is resolved as soon as possible.

Regards,

The Oneplan Team