1 reviews | Active since Jul 2016
Disgraceful service and dont what to refund
<p>It shocking that i have to wait from Jan for a refund.I have submitted all details to the claims dept and they take their own time to sort this out.Emails where sent and it wasnt processed.Now im dealing with Irene and this is taking even longer to get sorted out.I want my money refunded today.</p>
Hi Brendon,
Thank you for taking the time to to raise your complaint.
As per your previous telephonic conversation with our compliance manager, the previous statements that were submitted were in word format which does not meet industry standards and is against accounting principles.
A formal investigation was conducted by the compliance department which has a 21 day turnaround(however we have concluded this within a day after you sent us the required documents) to ensure the investigation is done thoroughly and to the best interest of the client.
The received statements have been expedited and sent for processing. Our compliance department will revert back to to you with further feedback once we have received confirmation of payment of the claims.
Kind Regards
OnePlan
Hi Brendon,
Thank you for taking the time to to raise your complaint.
As per your previous telephonic conversation with our compliance manager, the previous statements that were submitted were in word format which does not meet industry standards and is against accounting principles.
A formal investigation was conducted by the compliance department which has a 21 day turnaround(however we have concluded this within a day after you sent us the required documents) to ensure the investigation is done thoroughly and to the best interest of the client.
The received statements have been expedited and sent for processing. Our compliance department will revert back to to you with further feedback once we have received confirmation of payment of the claims.
Kind Regards
OnePlan