Disappointing First Impression

I'm leaving this review on Hello Peter as it may be the only way to reach you since your keep ignoring my emails and messages. I understand that the insurance industry may be very busy at time but neve did I expect to have this treatment from your staff so early into the policy ... that is if I even have a policy. (08: 30am) I spoke to one of your agents this morning who was very friendly and handle the call very well. I was meant to have a policy confirmation document and number after the call but that did not happen. I was also meant to get a debi check but that did not happen up until I emailed you(16:24pm). Your response was to send another debi check and not the policy I requested. I accepted the debi check and am still waiting for my documents. ( after 13:30pm) I also tried contacting your Whatsapp number but there is no agent there accept your auto bot. This leaves feeling very disappointed in your service level as I not yet an official customer and already am feeling like this. I don't think this is going to work as I'm sure there are other companies that offer better. Not all customers can be reachable on call or make calls.