1 reviews | Active since Jul 2021
Disappointed with Oneplan
I have app**** to take out pet insurance with Oneplan for my 2 dogs. All went very well with the sign up. Tumisang was excellent. I was then requested to fill in a "Foreign National Form" as I'm not South African. I informed them I'm not a Foreign National. I was then requested to provide proof of my permanent residence documentation which I have no done. I have lived as permenrnt resident in S.A. for 40 years I find this very strange as I have never been asked for this info from anywhere else I, in the passed have taken out: Car finance Car insurance Bought a house Credit card Medical aid Have a bank account. Never been asked for this info. Maybe they should also enquire if I have a ******** record I'm now beginning to doubt if I made the right choice by going with Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
We do have your fur-baby's best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
We do have your fur-baby's best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan