Disappointed soon to be former member

So yesterday my dr referred me to casualty for assessment and hospitalisation, I called one plan twice and was given all the runaround, first i am not well and need urgent hospitalisation and have the doctors referal letter, the first consultant (a Brave Nyirenda) ask what the condition I have, I tell him and he says there are a "few things" that are needed before they can assist, they sent me this email.

With regards to your recent enquiry, please note that, for admission letter of motivation is needed ,treatment plan,icd 10 code ,procedure codes together with the quotations for clinical review

I then call back and find a Simphiwe who tells me that for any authorisation to be entertained they are also emailing a medical history form which needs to be completed by all the doctors which I have visited the past two years, image my shock, this they are telling to a very ill person who this was never disclosed to before nor can I find in any of the Documents sent to me before.

I ended up giving up as I did not want to agrivate my condition and was taken to a public hospital where I had to wait for hours before being given a panado and told to come back on Tuesday for treatment and was sent home still not well.

I am typing this while lying sick in my bed and asking myself why I even joined you guys as it looks like you look for any excuse not to pay.

I am left with no choice but to look for medical cover elsewhere.