KM
Karina M
1 reviews | Active since Jun 2023
10 Nov 2025, 09:06
Disappointed in thei...
Disappointed in their responses and feedback long wait for refund
Helpful (0)
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Replies (1)
Oneplan Insurance's replyOfficial
10 Nov 2025, 09:47Dear Karina,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and will escalate the matter for further investigation and assistance in addressing your concerns. We have noted that the claims on your policy have been reviewed and approved as bank refunds. Kindly note that it takes between 7-14 working days for the funds to reflect in your bank account. SMSes and emails have been sent to the details registered on the policy as confirmation.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and will escalate the matter for further investigation and assistance in addressing your concerns. We have noted that the claims on your policy have been reviewed and approved as bank refunds. Kindly note that it takes between 7-14 working days for the funds to reflect in your bank account. SMSes and emails have been sent to the details registered on the policy as confirmation.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply10 Nov 2025, 09:47
Official
Dear Karina,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and will escalate the matter for further investigation and assistance in addressing your concerns. We have noted that the claims on your policy have been reviewed and approved as bank refunds. Kindly note that it takes between 7-14 working days for the funds to reflect in your bank account. SMSes and emails have been sent to the details registered on the policy as confirmation.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and will escalate the matter for further investigation and assistance in addressing your concerns. We have noted that the claims on your policy have been reviewed and approved as bank refunds. Kindly note that it takes between 7-14 working days for the funds to reflect in your bank account. SMSes and emails have been sent to the details registered on the policy as confirmation.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.