1 reviews | Active since Jan 2020
Disappointed in one plan.
We have 4 cats covered on one plan. Our one cat had her pad on her foot split open. She was admitted for surgery which cost over R3000.00 to have the pad cleaned and sewn shut. One plan paid R1800.00 which was the maximum we could load in the card. We paid the rest and submitted the claim and they have not paid the difference. 2 days later the pad split open next to where it was originally seen closed. Once again she was admitted and this cost R3200.00. One plan have not paid any of that. Both were emergencies and she was loosing blood and the inards were coming out. She eventually had a total wound breakdown and had to be bandaged for nearly 2 months with bandages being changed twice a week. Nothing was covered by one plan. I have paid them more than what they have paid out and I have now decided to cancel and go with another company. My other cat had the same thing and Dotsure paid within 48 hours just less the R200 excess. By far better than one plan. One plan also told us they cover sterilisation and on enquiring they said they give R800 per year and as we had used R600 they would only pay R200. Pathetic.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that for a claim to be reviewed under In-Hospital Admission we will require a completed claims form from the vet and the invoice must reflect details of an in-hospital corrective procedure. If the invoice does not reflect a corrective procedure, it will be covered under the Casualty benefit up to the respective cover limits as this is in line with our policy terms and conditions. All in-hospital claims must meet our admission matrix which is found in your policy schedule.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have since proceeded to send an email to your listed email address, and we will await your response.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that for a claim to be reviewed under In-Hospital Admission we will require a completed claims form from the vet and the invoice must reflect details of an in-hospital corrective procedure. If the invoice does not reflect a corrective procedure, it will be covered under the Casualty benefit up to the respective cover limits as this is in line with our policy terms and conditions. All in-hospital claims must meet our admission matrix which is found in your policy schedule.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have since proceeded to send an email to your listed email address, and we will await your response.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan