KG
Kubashnee G
1 reviews | Active since Nov 2017
29 Oct 2024, 20:21
Disappointed
Really disappointed with the customer service recently. I have requested a callback numerous times but no one does. If I said it's for a new policy, they would literally become stalkers and call all day yet for an existing policy they don't bother.
Tried the app chat, WhatsApp, phone calls etc but the service is atrocious. I previously rated 5 stars and it looks like I was lucky but over the years service levels have dropped.
I will be looking around and will be canceling my policy.
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Replies (1)
Oneplan Insurance's replyOfficial
30 Oct 2024, 08:30Dear Kubashnee,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have attempted to contact you on the listed number; however, it rings to no avail.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further in the hopes of restoring the experience.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have attempted to contact you on the listed number; however, it rings to no avail.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further in the hopes of restoring the experience.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Oct 2024, 08:30
Official
Dear Kubashnee,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have attempted to contact you on the listed number; however, it rings to no avail.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further in the hopes of restoring the experience.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have attempted to contact you on the listed number; however, it rings to no avail.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further in the hopes of restoring the experience.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan