1 reviews | Active since Jan 2017
Different day same ****y service
So you people decided to short debit me last month for no reason whatsoever and now you suspended my policy.Spoke to an agent by the name of Bradley that tried to sort another problem and failed who also happened to be the one who told me about the short debit.What is the point of giving you authority to debit if you gonna short debit but im the one that is sitting with a suspended card because of YOUR incompetence.We pay for a service that we dont even have access to,i cant even go to the doctor at the moment.THIS MUST BE SORTED!!!I DONT UNDERSTAND WHY WE HAVE TO RESORT TO HELLO PETER TO GET ANY KIND OF RESPONSE FROM YOU GUYS.EVERYTIME WE EMAIL YOU THERE IS NO ANSWER!!!
Dear Sinethemba,
Thank you for your contentions raised.
We have investigated and have found that your account is in good standing with regards to the increased premiums as we did receive an EFT payment from you on 13 September 2017. This was cleared, however kindly note that our health cover does not have a stated benefit but we reimburse either the cover up to the limit or invoice amount whichever is the lesser. Regrettably, your policy is suspended not due to the assumed shortfall on your premium but due to the fact that funds were utilized incorrectly. We will email you the outstanding amounts for reimbur*****t after which your policy will automatically unsuspend.
Regards,
The Oneplan Team
Dear Sinethemba,
Thank you for your contentions raised.
We have investigated and have found that your account is in good standing with regards to the increased premiums as we did receive an EFT payment from you on 13 September 2017. This was cleared, however kindly note that our health cover does not have a stated benefit but we reimburse either the cover up to the limit or invoice amount whichever is the lesser. Regrettably, your policy is suspended not due to the assumed shortfall on your premium but due to the fact that funds were utilized incorrectly. We will email you the outstanding amounts for reimbur*****t after which your policy will automatically unsuspend.
Regards,
The Oneplan Team