1 reviews | Active since Aug 2021
Diamond in the ruff agent.
It is only because of Refilwe in the claims department that I can write this compliment as she is the only one that finally assisted me with my problem. I am disappointed with the staff in general where my pleas for help and assistance just fell on deaf ears or I got robotic replies that does not actually tend to my claim and query ( I must have sent about 3 emails and spoken to about 4 /5 agents over the course of 5 days) and I was really about to cancel my policy and put up one hell of a stink but Refilwe managed to save the situation and help me as I should have just been assisted in the first place. So my advise to Oneplan is to hold on to this lady otherwise I don't have much hope for the success for the company. She is Gold. Thanks Refilwe for tending to me, you are the reason I am continuing with my policy . Thanks for your care and service.
Thank for the wonderful feedback on your interaction with Refilwe. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Refilwe has made such a lasting impression on you, we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for the wonderful feedback on your interaction with Refilwe. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Refilwe has made such a lasting impression on you, we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan