pS
prabashni S
1 reviews | Active since Jun 2022
30 Apr 2024, 10:22
Despicable service from Oneplan
I am writing a second complaint and review for Oneplan Pe Insurance, due to their despicable customer service to their clients. I am trying to load a claim as my pet is at the Vet and need assistance urgently, but I was cut off the telephone calls, and no response from them at all. They are the most useless, despicable, *********** company I have ever dealt with. Please do not use Oneplan as your pet insurance as you will get no help at all. They will take your monthly premiums and give you nothing. Absolutely terrible service.
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prabashni S's updateReviewer Update
30 Apr 2024, 10:30I wish to add that the Oneplan staff are extremely rude and ***********. They are unable to assist and speak to customers politely. This is sad that an insurance company has such a bad review. I am absolutely disappointed and frustrated with the disgusting treatment I received from Oneplan Pet Insurance while my pet was at the Vet and needed help.
Please don't be fooled by this useless company.
Please don't be fooled by this useless company.
pS
prabashni S's update30 Apr 2024, 10:30
Reviewer Update
I wish to add that the Oneplan staff are extremely rude and ***********. They are unable to assist and speak to customers politely. This is sad that an insurance company has such a bad review. I am absolutely disappointed and frustrated with the disgusting treatment I received from Oneplan Pet Insurance while my pet was at the Vet and needed help.
Please don't be fooled by this useless company.
Please don't be fooled by this useless company.
Oneplan Insurance's replyOfficial
30 Apr 2024, 10:52Dear Prabashni,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Apr 2024, 10:52
Official
Dear Prabashni,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan