1 reviews | Active since Jan 2025
Denying claims
I joined one plan for my feline to have a medical aid. Told by the agent after I specifically asked if she gets admitted do they pay in full. He said yes in full.I told him I don't want issues and stories when it comes to payments. My feline was admitted and the bill came to 5900. I was submitted the wrong form by one plan agent and later the correct one told the vet must fill it in. I did submitted and the stories ans excuses began.no we only pay a R1000 for a casualty. The vet corrected them that she was admitted. Was sedated. Had a IV scans and xrays. Yet one plan stats we don't cover that. Then why the day I asked specifically if she gets admitted do they cover in full sayd yes we do. Its a hospital plan and they cover everything. Yest story after story. This is the worse company every selling false information
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number to discuss your concerns and clarify the details of your claim; however, it was to no avail. Kindly note that an email was sent to your listed email address, detailing the process followed in reviewing your recent claim. The formal repudiation letter regarding the claim is included in the email.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We once again apologize for all that you have been through.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number to discuss your concerns and clarify the details of your claim; however, it was to no avail. Kindly note that an email was sent to your listed email address, detailing the process followed in reviewing your recent claim. The formal repudiation letter regarding the claim is included in the email.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We once again apologize for all that you have been through.
Kind regards,
Oneplan.
Every month when I pay my instalment with one plan I pay and do my part. When it comes to doing your part. Always a fight
Every month when I pay my instalment with one plan I pay and do my part. When it comes to doing your part. Always a fight