LB
Lisa B
1 reviews | Active since Sept 2011
14 May 2022, 00:53
Dental Claim
We normally get excellent service from One Plan but are very frustrated at present with a dentist claim as the dentist uses a yoco machine for payments which doed not give slips like a normal speed point machine and One plane wants proof of payment. The dentist has written paid on invoice and statement yet that is not good enough. What do I know do get my claim approved. No help from One Plan they just keep denying my claim.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
14 May 2022, 10:37Good day Lisa,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. A detailed invoice including the doctors stamp with the proof of payment is required when claiming for day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 May 2022, 10:37
Official
Good day Lisa,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. A detailed invoice including the doctors stamp with the proof of payment is required when claiming for day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
LB
Lisa B's updateReviewer Update
14 May 2022, 11:08Thank you to Mereshnie for all her wonderful assistance. Claim sorted in 20 minutes. Excellent service.
LB
Lisa B's update14 May 2022, 11:08
Reviewer Update
Thank you to Mereshnie for all her wonderful assistance. Claim sorted in 20 minutes. Excellent service.
Oneplan Insurance's replyOfficial
15 May 2022, 12:11Good day Lisa,
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you. We look forward to keeping you impressed for the years to come.
Thank you for being part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for being part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 May 2022, 12:11
Official
Good day Lisa,
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you. We look forward to keeping you impressed for the years to come.
Thank you for being part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for being part of the Oneplan Family.
Kind Regards,
Oneplan