DC
David C
1 reviews | Active since Jan 2021
11 Dec 2024, 13:36
Denied, Defended, and Deposed.
I've been with One Plan for four years. In 2020, there were no claims, in 2021 and 2022, there were two claims, and in 2024, there were four claims, and what an issue it was to get them paid out. They Denied, Defended, and Deposed. They take your money and never pay out a claim without a rigmarole. They are thriving. Bad services and doesn't PAY OUT CLAIMS.
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Oneplan Insurance's replyOfficial
11 Dec 2024, 15:25Dear David,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience caused and the circumstances under which your posting has reached. We take customer feedback seriously to improve our service and processes to ensure that we meet our client's expectations. Under the Financial Advisory and Intermediary Services (FAIS) Act, financial service providers have a fiduciary duty to act in the best interests of their clients. This requires providers to ensure that clients receive products and services that are fair, suitable, and transparent. In addition to offering cost-effective and suitable products, providers also have an obligation to mitigate risks related to dishonest or improper conduct. This involves taking steps to prevent activities that could compromise the integrity of the insurance products being offered or impact the financial well-being of clients.
Kindly note that our Compliance Department has provided feedback regarding the matter to your nominated email address. Should you have any further queries or additional information you would like to be reviewed, you may direct it to *** and our Compliance Department will respond accordingly. Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience caused and the circumstances under which your posting has reached. We take customer feedback seriously to improve our service and processes to ensure that we meet our client's expectations. Under the Financial Advisory and Intermediary Services (FAIS) Act, financial service providers have a fiduciary duty to act in the best interests of their clients. This requires providers to ensure that clients receive products and services that are fair, suitable, and transparent. In addition to offering cost-effective and suitable products, providers also have an obligation to mitigate risks related to dishonest or improper conduct. This involves taking steps to prevent activities that could compromise the integrity of the insurance products being offered or impact the financial well-being of clients.
Kindly note that our Compliance Department has provided feedback regarding the matter to your nominated email address. Should you have any further queries or additional information you would like to be reviewed, you may direct it to *** and our Compliance Department will respond accordingly. Kind Regards, Oneplan
Oneplan Insurance's reply11 Dec 2024, 15:25
Official
Dear David,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience caused and the circumstances under which your posting has reached. We take customer feedback seriously to improve our service and processes to ensure that we meet our client's expectations. Under the Financial Advisory and Intermediary Services (FAIS) Act, financial service providers have a fiduciary duty to act in the best interests of their clients. This requires providers to ensure that clients receive products and services that are fair, suitable, and transparent. In addition to offering cost-effective and suitable products, providers also have an obligation to mitigate risks related to dishonest or improper conduct. This involves taking steps to prevent activities that could compromise the integrity of the insurance products being offered or impact the financial well-being of clients.
Kindly note that our Compliance Department has provided feedback regarding the matter to your nominated email address. Should you have any further queries or additional information you would like to be reviewed, you may direct it to *** and our Compliance Department will respond accordingly. Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience caused and the circumstances under which your posting has reached. We take customer feedback seriously to improve our service and processes to ensure that we meet our client's expectations. Under the Financial Advisory and Intermediary Services (FAIS) Act, financial service providers have a fiduciary duty to act in the best interests of their clients. This requires providers to ensure that clients receive products and services that are fair, suitable, and transparent. In addition to offering cost-effective and suitable products, providers also have an obligation to mitigate risks related to dishonest or improper conduct. This involves taking steps to prevent activities that could compromise the integrity of the insurance products being offered or impact the financial well-being of clients.
Kindly note that our Compliance Department has provided feedback regarding the matter to your nominated email address. Should you have any further queries or additional information you would like to be reviewed, you may direct it to *** and our Compliance Department will respond accordingly. Kind Regards, Oneplan