Definitely not the best in the business

Dear Litisha,

Thank you for taking the time to bring this to our attention. 
      
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
     
We have attempted to contact you on the listed number; however, it was to no avail.

Our Pet Plans are designed to cater to individual client's needs, with five different plan types available which are the Accident Plan, Primary Plan, Hospital Plan, Classic Plan, and Super Plan. 

The Accident plan is our entry-level plan, which only covers in-hospital corrective procedures that are due to an Accident only and any illness-related events that occur as a result will not be covered under the Accident plan. 

The Primary, Classic, and Super Plans offer day-to-day benefits as well as in-hospital benefits up to respective cover limits depending on the benefit that you are claiming for and funds can be loaded onto the Onecard for your day-to-day benefits, whereas the Hospital plan covers for an in-hospital corrective procedure, however, clients can choose to add the Pet Med Booster as an extended to the Primary and Hospital plan which will provide an annual cover limit towards preventative day-to-day claims for your fur-baby. 

Should clients wish to have more cover for preventative care claims or Casualty claims on the Classic and Super Plan, they can choose to add on the Pet Med Booster and or the Diagnostic Booster which also offers an additional amount towards the Pet Med Savings and Casualty benefit and this will be covered up to the respective cover limit depending on the plan type.   

Preventative care claims for your fur-baby include, voluntary sterilization, vaccinations, deworming, tick and flea control will be covered under the Pet Med Savings or Pet Med Booster benefit. A Vet consultation, prescribed medication, pathology, radiology, and medically justifiable dentistry, minor procedures, and treatments or diagnostic tests will be covered under the Casualty benefit on the Primary, Classic, and Super plan up to the respective cover limit.

Kindly note that insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Pet Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy for each pet covered on the policy. 

 

We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information. 

Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. 
 
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time to contact you to discuss the matter further.
    
Thank you and we look forward to hearing from you soon.
    
Kind Regards,
Oneplan