Definitely disappointed!

Really not the best as they claim to be. I joined in July 2025 specifically asking for a plan that would cover sterilization for my dog. I was recommended one of the lowest plans promising that it would be more than enough. Joined and on her first vaccination OnePlan only covered a small amount of R350.00 and I had to pay the balance from my own pocket. Her next vaccination (a month later) I had to pay the FULL amount from my own pocket as the small savings of R350.00 PER YEAR was already utilized. Who can survive on R350.00 a year if one consultation with a vet costs more than R500.00 to start with. Again, I asked them to move to a better plan that would cover more (especially sterilization) and was moved to the higher plan. I paid the notice month on the initial plan and it was confirmed via whatsapp and email that the new plan (with benefits) will kick in on 01 November 2025. Took my dog for her sterilization on 5 November after having A LOT of trouble loading the funds on the card. Finally, on the morning of the 5th it was loaded and I paid the vet (STILL had to pay a portion from my own pocket :-(). Then, on 02 December 2025 I got an SMS from OnePlan saying that I OWE THEM MONEY...for what?? The agents just read what is on their computers and can't give ANY proper feedback!! I have since asked them TWICE to get management to phone me back and guess what...I AM STILL WAITING 17 DAYS LATER?!?!?! I have sent them all the communication of all my whatsapp chats with them and still no resolution. Only communication line is whatsapp and it takes an agent FOREVER to respond. VERY poor service and I would not recommend them to anybody!