1 reviews | Active since Oct 2010
Deductions after cancellation
Despite having cancelled my policy with OnePlan as of July 24, 2014 - i have just discovered that they have been billing me ever since?!!! No replies to emails ... and I see they have been accused of this before. Unacceptable.<br> <br> --- Forwarded message ---<br> From: Greg <br> Date: Thu, Jul 24, 2014 at 6:27 AM<br> Subject: Cancellation of policy<br> To: [Email Removed] <br> <br> Hi there,<br> I have just received full time employment at DUT and part of my benefits is full medical cover. Unfortunately Oneplan is not one of the options. I would therefore like to terminate my Oneplan policy with immediate effect. It is for both myself James Gregory Streak and my daughter as one dependent (Hazel Lola Suzanne Streak). Policy number is ***.<br> Please acknowledge is writing of cancellation.<br> <br> Regards,James Streak
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that your policy has been cancelled as well as a full refund of the incorrectly debited premiums have been issued. This will take 7-14 working days to reflect on your side.
We do apologise about the inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that your policy has been cancelled as well as a full refund of the incorrectly debited premiums have been issued. This will take 7-14 working days to reflect on your side.
We do apologise about the inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department