Deducting Premuims without knowing account is suspended

It came to my attention on the 02 Dec that my account was suspended after no communication has been done with me regarding an outstanding claim from 28 June. Proof of invoices was sent through and all that came back to me was that I can’t load two claims on the same day. If this is the case then they shouldn’t allow customers to load this. It should be restricted in my opinion . My gripe with One Plan is that after 5 months nobody bothered to contact me regarding this. No email, SMS or phone call but with my own self discovery when I wanted to use my account it was suspended cause of an outstanding claim of 5months!!They still had the nerve to deducted R680 per month without me knowing I cannot access the service. They basically ****** me in broad daylight and I’m not prepared to pay for this. I want this resolved urgently else I want my account closed with reimbur*****t of 5months and can then dedicate their outstanding amount for this June claim.

Basically very disappointed in this service and don’t want to deal with call centre agents as over the past weekend been phoning in and just been sent from pillar to post with no senior resolution. Someone senior needs to call me as at the point o can’t deal with people that has no authority.

Regards Carene