zM
zanele M
1 reviews | Active since Jul 2018
25 Mar 2021, 13:12
Deducted
I called in January to cancel your policy and everything was done but to my surprise money was deducted from my account of which I managed to reverse. Today R850 was deducted from my account again and now I can't reverse it they are telling me about 30 days notice that time I didn't even receive the card I have not even used the ****** policy I need my money
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Replies (1)
Oneplan Insurance's replyOfficial
26 Mar 2021, 15:31Hi Zanele,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note upon investigation we have identified that your policy was re-dated to the 1st of April 2021, As per our telephonic conversation kindly note your policy has been set to cancel for the 01 May 2021, as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note upon investigation we have identified that your policy was re-dated to the 1st of April 2021, As per our telephonic conversation kindly note your policy has been set to cancel for the 01 May 2021, as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Mar 2021, 15:31
Official
Hi Zanele,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note upon investigation we have identified that your policy was re-dated to the 1st of April 2021, As per our telephonic conversation kindly note your policy has been set to cancel for the 01 May 2021, as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note upon investigation we have identified that your policy was re-dated to the 1st of April 2021, As per our telephonic conversation kindly note your policy has been set to cancel for the 01 May 2021, as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan