PT
Pearl T
1 reviews | Active since Oct 2009
03 Jun 2025, 11:45
Debited for a policy that was never activated
We were interested in taking our car insurance for 2 new vehicle being purchased last week. Unfortunately because the vehicles are in the business name we could not continue the policy. We did a cancellation same day, before the policy could even become effective. To our disgust the debit orders still ran this morning for over R3800. How do you take a debit order for a policy that was never activated?????????????????
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
03 Jun 2025, 12:14Dear Pearl,
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services.
Upon review of your complaint, we have escalated a request to have the policy cancelled and address the matter. Once we have feedback, we will be sure to revert.
We truly regret any frustration this situation may have caused you, and we are working on resolving the matter urgently as we would not want to cause any further inconvenience.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services.
Upon review of your complaint, we have escalated a request to have the policy cancelled and address the matter. Once we have feedback, we will be sure to revert.
We truly regret any frustration this situation may have caused you, and we are working on resolving the matter urgently as we would not want to cause any further inconvenience.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Jun 2025, 12:14
Official
Dear Pearl,
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services.
Upon review of your complaint, we have escalated a request to have the policy cancelled and address the matter. Once we have feedback, we will be sure to revert.
We truly regret any frustration this situation may have caused you, and we are working on resolving the matter urgently as we would not want to cause any further inconvenience.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services.
Upon review of your complaint, we have escalated a request to have the policy cancelled and address the matter. Once we have feedback, we will be sure to revert.
We truly regret any frustration this situation may have caused you, and we are working on resolving the matter urgently as we would not want to cause any further inconvenience.
Kind regards,
Oneplan.
PT
Pearl T's updateReviewer Update
03 Jun 2025, 12:30An email was sent to your cancellation team on the very same day.....This is really poor customer service on your part. There was even chats on the WhatsApp platform regarding us not wanting to go ahead with the cover due to the vehicles needing to be on the company name.....
PT
Pearl T's update03 Jun 2025, 12:30
Reviewer Update
An email was sent to your cancellation team on the very same day.....This is really poor customer service on your part. There was even chats on the WhatsApp platform regarding us not wanting to go ahead with the cover due to the vehicles needing to be on the company name.....
Oneplan Insurance's replyOfficial
04 Jun 2025, 07:43Dear Pearl,
Thank you for getting back to us.
We sincerely apologize for the frustration and inconvenience this has caused. We can confirm that the policy has been cancelled, and once the debit reflects as successful on our side, we will proceed with processing the refund for the premium collected.
Thank you for getting back to us.
We sincerely apologize for the frustration and inconvenience this has caused. We can confirm that the policy has been cancelled, and once the debit reflects as successful on our side, we will proceed with processing the refund for the premium collected.
Please note that it typically takes 4–5 working days from the debit date for the status to update in our system. Rest assured, we are monitoring it closely and will escalate the refund request as soon as the update comes through.
Thank you for your patience and understanding during this time.
Kind regards,
Oneplan.
Oneplan Insurance's reply04 Jun 2025, 07:43
Official
Dear Pearl,
Thank you for getting back to us.
We sincerely apologize for the frustration and inconvenience this has caused. We can confirm that the policy has been cancelled, and once the debit reflects as successful on our side, we will proceed with processing the refund for the premium collected.
Thank you for getting back to us.
We sincerely apologize for the frustration and inconvenience this has caused. We can confirm that the policy has been cancelled, and once the debit reflects as successful on our side, we will proceed with processing the refund for the premium collected.
Please note that it typically takes 4–5 working days from the debit date for the status to update in our system. Rest assured, we are monitoring it closely and will escalate the refund request as soon as the update comes through.
Thank you for your patience and understanding during this time.
Kind regards,
Oneplan.