HE
HILTON E
1 reviews | Active since Feb 2010
04 Sept 2015, 12:32
Debit order system in a mess
we completed the application for our pet and were emailed with all the policy docs on 3/52015. the first debit order did not go through. we then did an eft for R520 due (aug). we did get sms that premium will go off, but so far nothing. please can you cancel the policy as we are not happy with the admin / debit order and refund the R520 that we have paid.
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Oneplan Insurance's replyOfficial
04 Sept 2015, 15:11Hello hilton108,
Thank you for bringing the above to our attention.
Please note that we have contacted the principle insured on the policy Tania Edward as well as sent her an email in order for us to confirm banking details.
According to our systems the debit orders have been put through however returned as rejected thus we will need to confirm banking details.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have contacted the principle insured on the policy Tania Edward as well as sent her an email in order for us to confirm banking details.
According to our systems the debit orders have been put through however returned as rejected thus we will need to confirm banking details.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply04 Sept 2015, 15:11
Official
Hello hilton108,
Thank you for bringing the above to our attention.
Please note that we have contacted the principle insured on the policy Tania Edward as well as sent her an email in order for us to confirm banking details.
According to our systems the debit orders have been put through however returned as rejected thus we will need to confirm banking details.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have contacted the principle insured on the policy Tania Edward as well as sent her an email in order for us to confirm banking details.
According to our systems the debit orders have been put through however returned as rejected thus we will need to confirm banking details.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department