DM
Denise M
1 reviews | Active since Mar 2009
19 Aug 2026, 14:53
Debit Order Mandate after Cancellation
Good Day Please can someone explain to me how you register a debit order against my banking account when I cancelled the policy within the 7 day cooling off period on the the first day to be exact. I emailed this morning and again request immediate cancellation of the mandate. Thank you for reminding me why I dislike insurance companies.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
19 Aug 2026, 15:14Dear Denise,
Thank you for bringing this to our attention.
We can confirm that the DebiCheck mandate was submitted to your bank on the same day that the policy application was completed, as part of the standard policy onboarding process.
However, we can also confirm that your policy has since been cancelled and will not be incepted. As a result, no debit order will be processed by Oneplan in relation to this policy. For your additional peace of mind, you are welcome to contact your bank directly to verify that the DebiCheck mandate has been cancelled or suspended on their system.
We trust this clarifies the matter and thank you for bringing your concerns to our attention.
Kind regards,
Oneplan.
Thank you for bringing this to our attention.
We can confirm that the DebiCheck mandate was submitted to your bank on the same day that the policy application was completed, as part of the standard policy onboarding process.
However, we can also confirm that your policy has since been cancelled and will not be incepted. As a result, no debit order will be processed by Oneplan in relation to this policy. For your additional peace of mind, you are welcome to contact your bank directly to verify that the DebiCheck mandate has been cancelled or suspended on their system.
We trust this clarifies the matter and thank you for bringing your concerns to our attention.
Kind regards,
Oneplan.
Oneplan Insurance's reply19 Aug 2026, 15:14
Official
Dear Denise,
Thank you for bringing this to our attention.
We can confirm that the DebiCheck mandate was submitted to your bank on the same day that the policy application was completed, as part of the standard policy onboarding process.
However, we can also confirm that your policy has since been cancelled and will not be incepted. As a result, no debit order will be processed by Oneplan in relation to this policy. For your additional peace of mind, you are welcome to contact your bank directly to verify that the DebiCheck mandate has been cancelled or suspended on their system.
We trust this clarifies the matter and thank you for bringing your concerns to our attention.
Kind regards,
Oneplan.
Thank you for bringing this to our attention.
We can confirm that the DebiCheck mandate was submitted to your bank on the same day that the policy application was completed, as part of the standard policy onboarding process.
However, we can also confirm that your policy has since been cancelled and will not be incepted. As a result, no debit order will be processed by Oneplan in relation to this policy. For your additional peace of mind, you are welcome to contact your bank directly to verify that the DebiCheck mandate has been cancelled or suspended on their system.
We trust this clarifies the matter and thank you for bringing your concerns to our attention.
Kind regards,
Oneplan.