DEBIT ORDER

I AM TOTALLY DISSAPOINTED WITH THIS COMPANY,SINCE I SPOKE TO THE CONSULTANT ON THE PHONE HE PROMISED ME THAT HE WILL EMAIL ME THE DOCUMENTS.THEN I WAITED FOR TWO TO THREE WEEKS I GOT A MESSAGE TELLING ME THAT THEY HAVE EMAILED ME THE DOCUMENTS,THEN I REALISED THAT THEY DID NOT GET MY EMAIL ADDRESS CORRECT....I TRIED TO CALL THE NUMBER I WAS GIVEN BY HIM JUST TO LET THEM KNOW THAT THEY MUST RECTIFY MY EMAIL ADDRESS AND SENT THE DOCUMENTS.TO MY SUPRISE THE PHONE WAS NON EXISTING.THEN LAST WEEK TOWARDS MONTH END I RECEIVED THEIR CALL,I TOLD THE GUY I WAS BUSY AT WORK I CANT TALK,TOLD HIM TO CALL ME AT 5,BUT HE TOLD ME THAT ITS NOT POSSIBLE,TWO DAYS BEFORE MONTH END I GOT AN SMS REMINDING ME ABOUT THE DEBIT ORDER,THEN TODAY THEY DEDUCTED MY MONEY FROM MY ACCOUNT...HOW CAN YOU BE SO CRUEL AND TAKE THE MONEY I WORK SO HARD FOR WITH SUCH A POOR SERVICE?PLEASE JUST CANCEL EVERYTHING AND LEAVE MY BANK ACC ALONE....THIS COMPANY IS LIKE A ****.HOW DOES A COMPANY GIVE OUT THE PHONE NUMBERS THAT DO NOT EXIST TO THEIR CLIENTS?HOW DO WE GET HOLD OF YOU?