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Moeketsi M
1 reviews | Active since Oct 2021
27 Oct 2021, 09:04
Debit not agreed on
I got a qoute for a health insurance with oneplan and they sent me a sms to confirm and accept the debit odder. I never accepted the debit odder via that sms as we started working shortime till further notice. I got call from oneplan asking about not accepting the debit odder. I then told the sales person I will only consider the policy when we are back at work. This month they debited my account and giving me a run around. My debit odders bounced as a result of this inconvenience caused by this. I am really having a nightmare with oneplan I need help with this money refund.
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Oneplan Insurance's replyOfficial
27 Oct 2021, 09:38Good day Moeketsi,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note records on our system reflect that the sale was concluded on the 22/09/2021 and your policy inception date is on the 01/11/2021. The SMS that is sent out to clients is with regards to Debi check, should clients not accept the Debi check mandate the debit order will still be scheduled for the listed date that was confirmed on the sales call, however it just means that the bank account will not be tracked if the payment was not successfully collected.
According to our policy schedule that was sent to your listed email address on the 23/09/2021 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note records on our system reflect that the sale was concluded on the 22/09/2021 and your policy inception date is on the 01/11/2021. The SMS that is sent out to clients is with regards to Debi check, should clients not accept the Debi check mandate the debit order will still be scheduled for the listed date that was confirmed on the sales call, however it just means that the bank account will not be tracked if the payment was not successfully collected.
According to our policy schedule that was sent to your listed email address on the 23/09/2021 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Oct 2021, 09:38
Official
Good day Moeketsi,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note records on our system reflect that the sale was concluded on the 22/09/2021 and your policy inception date is on the 01/11/2021. The SMS that is sent out to clients is with regards to Debi check, should clients not accept the Debi check mandate the debit order will still be scheduled for the listed date that was confirmed on the sales call, however it just means that the bank account will not be tracked if the payment was not successfully collected.
According to our policy schedule that was sent to your listed email address on the 23/09/2021 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note records on our system reflect that the sale was concluded on the 22/09/2021 and your policy inception date is on the 01/11/2021. The SMS that is sent out to clients is with regards to Debi check, should clients not accept the Debi check mandate the debit order will still be scheduled for the listed date that was confirmed on the sales call, however it just means that the bank account will not be tracked if the payment was not successfully collected.
According to our policy schedule that was sent to your listed email address on the 23/09/2021 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan