DAYLIGHT ******S, *******

I joined One Plan in February 2019. Since then, I was not happy but held on. As part of their app, there is a Please Call button. When I use that button, I could not receive a call back even after 72 hours. I held on. Their employees treated me as if I was a begger in the institution. The service is extremely poor in the nutshell. That service expectation is the one they promised me when I joined but they failed to meet from day 1. I gave up, and called One Plan to inform them I am out. I want my policy cancelled, with immediate effect. These guys now tell me I cannot immediately cancel as I have one more callender month to still be with them, and that no one can change that because it is their policy. I want to state clearly once and for all: I do not care of your policy One Plan. You treated me very very bad, and I must be out of your systems from the 17th October 2019. And do not touch my bank account month end looking for money because the reason I left is because your treatment to customers when they are your members is beyond horrible. In fact, what must be done is that I must be refunded for the days after the 17th as I paid in full beginning of the month. If OnePlan insists on not refunding me, the shame and the hate will not be on me on paying R877.77 month end, but from the whole world knowing who One Plan really is. Daylight ******s.