BB
Brenton B
1 reviews | Active since Feb 2021
11 Dec 2024, 10:11
Day ruined.
Employees are all telling you different stories. Some say that I can use savings for my (Pet Insurance) dog, OneCard did not work, had to pay out of my own pocket and they said it will be refunded in full, never did, struggled for a month to try and get them to refund. Turns out I now have to pay them R350, day ruined.
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Oneplan Insurance's replyOfficial
11 Dec 2024, 11:26Dear Brenton,
Thank you for bringing this matter to our attention and for speaking with us earlier.
We would like to sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and are committed to improving our service and processes to meet our clients' expectations.
As per our telephonic conversation, we require the policy details to investigate the matter and we will be in contact with you at the requested time to further assist.
We apologize once again for any inconvenience and hope to rectify the situation.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for speaking with us earlier.
We would like to sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and are committed to improving our service and processes to meet our clients' expectations.
As per our telephonic conversation, we require the policy details to investigate the matter and we will be in contact with you at the requested time to further assist.
We apologize once again for any inconvenience and hope to rectify the situation.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Dec 2024, 11:26
Official
Dear Brenton,
Thank you for bringing this matter to our attention and for speaking with us earlier.
We would like to sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and are committed to improving our service and processes to meet our clients' expectations.
As per our telephonic conversation, we require the policy details to investigate the matter and we will be in contact with you at the requested time to further assist.
We apologize once again for any inconvenience and hope to rectify the situation.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for speaking with us earlier.
We would like to sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and are committed to improving our service and processes to meet our clients' expectations.
As per our telephonic conversation, we require the policy details to investigate the matter and we will be in contact with you at the requested time to further assist.
We apologize once again for any inconvenience and hope to rectify the situation.
Kind Regards,
Oneplan