AB
Angelique B

1 reviews | Active since Oct 2013

01 Feb 2021, 12:14

Cynthia Kekana_One Plan_Helpful_Kind_Respect! Thank you!

Cynthia Kekana helped me in my time of need. What a caring and helpful person.

Covid is no jokes, and when you are facing hard times you need someone who won't judge or fight back when you need help. When going into a panic because a loved one is sick and you do not know what to do next, you need a helping hand, someone with a caring attitude and an answer to your fluster. Cynthia was that person! Handling my 'deurmekaar' questions, submissions and claims with the utmost respect, and picking up on my 'random panic humor' :)

Most importantly she followed up on us, asking how we were, if there was anything she could do for us.. How my Mum is doing and sending well wishes all the way through..

Thank you is such a small word, but i know Cynthia and the team at One Plan knows that its the small words that make the Biggest differences!

THANK YOU!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply01 Feb 2021, 13:40
Official
Hi Angelique,

Thank you for sharing your service experience with us and for complimenting Cynthia and the team on their excellent customer service.  We are delighted to hear that Cynthia has made such a lasting impression on you and we will be sure to recognize her efforts. 
Our clients are our number one priority, and we are pleased that we were able to create a memorable experience for you. 

Please give our love and well wishes to your mum. We would like to wish her a speedy recovery. 
We look forward to keeping you impressed for years to come.

Kind Regards,
Oneplan