IW
Ian W
1 reviews | Active since Feb 2021
19 Sept 2024, 18:41
Customer Support Sucks
Great medical aid for your pets. But the customer services sucks, when you want to chat to a consultant, all you get is a bot, and it takes hours to send a generic report...
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Replies (1)
Oneplan Insurance's replyOfficial
19 Sept 2024, 19:03Dear Ian,
Thank you for taking our call and allowing us the opportunity to further discuss the matter at hand
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we have proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to further discuss the matter at hand
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we have proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Sept 2024, 19:03
Official
Dear Ian,
Thank you for taking our call and allowing us the opportunity to further discuss the matter at hand
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we have proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to further discuss the matter at hand
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we have proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan