1 reviews | Active since Apr 2025
Customer service training needs a lot of work
Absolutely terrible service received from the Team Leaders of the service team, there was a mistake made on my policy and I was debited the incorrect amount on my first month. Not only did they take off the R160 admin fee which was meant to be reduced after completing the Debi check. But they also debited a higher premium. It took me 2 weeks to get my refund on the R160 amount and it is now the 15th of December and I am still waiting for feedback regarding the other error made on my policy (I opened my policy in October). Continuously being told they will get back to me. But just empty promises. Would not recommend them, super friendly and helpful signing up, but once you have a policy with them customer service doesn't exist.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Please note that we have followed up with the relevant department for further assistance with addressing the matter and providing feedback. We will be in contact with you to advise further once we have more information.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Please note that we have followed up with the relevant department for further assistance with addressing the matter and providing feedback. We will be in contact with you to advise further once we have more information.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.