**** customer service

So I have been a loyal Oneplan client for several years. That has changed in the space of 2 weeks. I have given Oneplan more than 2 weeks to fix a problem that they created. Now I find myself looking for alternative health insurance. I have paid my monthly contributions every month on payday for four years without missing one.

It takes them 4 months to discover that the amount they quoted me was around R200 short and suspend my policy without notice. They then tell me that if I pay the R1000? difference within 2 days they will reinstate the policy. Keep in mind this happens in the middle of Lockdown 2 weeks away from payday.

Then when I complain about the way theyve handled the issue they offer me their "COVID-19 Relief Month" where I dont have to make a contribution but have cover for doctors and scripts but not hospitalization.

Great but what about the R1700 Im in credit for if I accept? Guess what? I lose it! Still waiting for the customer care person to return a call. Still waiting for response on my email.

And today get an sms that my policy is suspended. Unacceptable! Is this how a client if four years gets treated?

Shove your Health insurance up your ass Oneplan!