MM
Mienke M
1 reviews | Active since Oct 2022
05 Apr 2023, 10:12
Customer service
Oneplan Pet insurance has been a joke! I am willing to give two stars because their pricing is market related an acceptable. But the admin and app is horrible!! The communication is bad, and if I didn’t continually check in on the bad functioning whatsapp service my claim would still have a “being processed” status.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
05 Apr 2023, 11:18Good day Mienke,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that there is a new app version for our Android users. If you are using an Android phone, please kindly ensure that you have the latest version of our Oneplan App downloaded on your phone.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that there is a new app version for our Android users. If you are using an Android phone, please kindly ensure that you have the latest version of our Oneplan App downloaded on your phone.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Apr 2023, 11:18
Official
Good day Mienke,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that there is a new app version for our Android users. If you are using an Android phone, please kindly ensure that you have the latest version of our Oneplan App downloaded on your phone.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that there is a new app version for our Android users. If you are using an Android phone, please kindly ensure that you have the latest version of our Oneplan App downloaded on your phone.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt with as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
MM
Mienke M's updateReviewer Update
05 Apr 2023, 14:20Thank you for your response. Got a call saying that it’s been approved.
Regards
Regards
MM
Mienke M's update05 Apr 2023, 14:20
Reviewer Update
Thank you for your response. Got a call saying that it’s been approved.
Regards
Regards
Oneplan Insurance's replyOfficial
05 Apr 2023, 19:17Dear Mienke,
Thank you for providing us with feedback and for allowing us the opportunity to further assist you.
Kind Regards,
Oneplan
Thank you for providing us with feedback and for allowing us the opportunity to further assist you.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Apr 2023, 19:17
Official
Dear Mienke,
Thank you for providing us with feedback and for allowing us the opportunity to further assist you.
Kind Regards,
Oneplan
Thank you for providing us with feedback and for allowing us the opportunity to further assist you.
Kind Regards,
Oneplan