KB
Kayleigh B
1 reviews | Active since Jan 2020
18 May 2023, 16:32
Customer care sucks!
How many times do I have to click downgrade my policy for you guys to actually give me a call back or actually downgrade it??? Been trying since Monday, when I call “no ma’am that department will call you back” it’s Thursday, still waiting. Useless service.. if you want great customer care, definitely don’t go with one plan.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
18 May 2023, 16:50Good day Kayleigh,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 May 2023, 16:50
Official
Good day Kayleigh,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
KB
Kayleigh B's updateReviewer Update
18 May 2023, 21:37Thank you, a consultant did get hold of me and resolved the issue.
KB
Kayleigh B's update18 May 2023, 21:37
Reviewer Update
Thank you, a consultant did get hold of me and resolved the issue.
Oneplan Insurance's replyOfficial
19 May 2023, 16:06Hi Kayleigh,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you.
Have a lovely afternoon.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you.
Have a lovely afternoon.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 May 2023, 16:06
Official
Hi Kayleigh,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you.
Have a lovely afternoon.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you.
Have a lovely afternoon.
Kind Regards,
Oneplan