AP
Andrea P

1 reviews | Active since Feb 2014

24 May 2018, 16:50

Customer Care Consultant

Onepet's customer care consultant, Njabulo Dlamini is an exception to the rule, I have not had such wonderful service from an individual in a long time, I called him with a small problem this morning, he asked me to send some information through to clarify some things, which I did, he called me back to let me know that it was all sorted out and that he had updated my policy details with all the correct information for all future claims, so as not to have the same problem/delays again.

Fantastic service, thank you Njabulo!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply24 May 2018, 17:31
Official

Hi Andrea,

Thank you for your positive feedback. Njabulo is a real asset and we're truly glad to hear that he was able to assist you.

We will certainly pass your kind words on to him. Thank you for choosing Oneplan for your lovely fur-babies health care needs.

Regards,

The Oneplan Team