FY
Fortune Y
1 reviews | Active since Apr 2024
13 May 2025, 11:12
Cover only little money
Its *** they only cover little money if u wana visit Gp they only cover R400 rest of money u need to pay from ur pocket same for medicin they only cover R150 its better to pay every month I should safe in my pocket nd use they are useless
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Oneplan Insurance's replyOfficial
13 May 2025, 11:36Dear Fortune,
Thank you for bringing this matter to our attention.
We acknowledge your concerns as raised on HelloPeter and regret any inconvenience experienced. Please note that we take all customer feedback seriously, as it informs the ongoing enhancement of our services and ensures that we align with our clients’ expectations.
Following a thorough review of your complaint, we have confirmed that you are currently on one of our entry-level plans. This plan provides a General Practitioner benefit of R400.00 per visit and a Scripted Medication benefit of R170.00 per visit. These limits are clearly outlined in your policy schedule, which forms part of your agreement with us. We urge all clients to review their policy documentation in detail to fully understand the benefits and limitations of their chosen plan.
Should you require more comprehensive cover, we offer a range of plans designed to suit varying needs. You are welcome to contact us to explore available upgrade options.
You may reach us via WhatsApp at ***, call us on ***, or email ***. Our team will be ready to assist you.
We trust this clarifies the matter. Thank you for your understanding.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge your concerns as raised on HelloPeter and regret any inconvenience experienced. Please note that we take all customer feedback seriously, as it informs the ongoing enhancement of our services and ensures that we align with our clients’ expectations.
Following a thorough review of your complaint, we have confirmed that you are currently on one of our entry-level plans. This plan provides a General Practitioner benefit of R400.00 per visit and a Scripted Medication benefit of R170.00 per visit. These limits are clearly outlined in your policy schedule, which forms part of your agreement with us. We urge all clients to review their policy documentation in detail to fully understand the benefits and limitations of their chosen plan.
Should you require more comprehensive cover, we offer a range of plans designed to suit varying needs. You are welcome to contact us to explore available upgrade options.
You may reach us via WhatsApp at ***, call us on ***, or email ***. Our team will be ready to assist you.
We trust this clarifies the matter. Thank you for your understanding.
Kind regards,
Oneplan.
Oneplan Insurance's reply13 May 2025, 11:36
Official
Dear Fortune,
Thank you for bringing this matter to our attention.
We acknowledge your concerns as raised on HelloPeter and regret any inconvenience experienced. Please note that we take all customer feedback seriously, as it informs the ongoing enhancement of our services and ensures that we align with our clients’ expectations.
Following a thorough review of your complaint, we have confirmed that you are currently on one of our entry-level plans. This plan provides a General Practitioner benefit of R400.00 per visit and a Scripted Medication benefit of R170.00 per visit. These limits are clearly outlined in your policy schedule, which forms part of your agreement with us. We urge all clients to review their policy documentation in detail to fully understand the benefits and limitations of their chosen plan.
Should you require more comprehensive cover, we offer a range of plans designed to suit varying needs. You are welcome to contact us to explore available upgrade options.
You may reach us via WhatsApp at ***, call us on ***, or email ***. Our team will be ready to assist you.
We trust this clarifies the matter. Thank you for your understanding.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge your concerns as raised on HelloPeter and regret any inconvenience experienced. Please note that we take all customer feedback seriously, as it informs the ongoing enhancement of our services and ensures that we align with our clients’ expectations.
Following a thorough review of your complaint, we have confirmed that you are currently on one of our entry-level plans. This plan provides a General Practitioner benefit of R400.00 per visit and a Scripted Medication benefit of R170.00 per visit. These limits are clearly outlined in your policy schedule, which forms part of your agreement with us. We urge all clients to review their policy documentation in detail to fully understand the benefits and limitations of their chosen plan.
Should you require more comprehensive cover, we offer a range of plans designed to suit varying needs. You are welcome to contact us to explore available upgrade options.
You may reach us via WhatsApp at ***, call us on ***, or email ***. Our team will be ready to assist you.
We trust this clarifies the matter. Thank you for your understanding.
Kind regards,
Oneplan.