DE
Donavin E
1 reviews | Active since Jul 2011
31 Dec 2024, 12:55
Could not load funds onto my card
Could not load funds onto my card. Funds were loaded instead onto a dependants card despite providing the relevant card number. An ongoing issue that does not get resolved.
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Replies (1)
Oneplan Insurance's replyOfficial
31 Dec 2024, 13:18Hi Donavin,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and appreciate you taking our call to discuss the matter at hand.
As per our telephonic conversation, we are currently working on rectifying the matter and loading funds for you to utilize, and will revert with feedback once this has been completed.
Once again, we truly apologize for the inconvenience caused to you by this.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and appreciate you taking our call to discuss the matter at hand.
As per our telephonic conversation, we are currently working on rectifying the matter and loading funds for you to utilize, and will revert with feedback once this has been completed.
Once again, we truly apologize for the inconvenience caused to you by this.
Kind regards,
Oneplan.
Oneplan Insurance's reply31 Dec 2024, 13:18
Official
Hi Donavin,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and appreciate you taking our call to discuss the matter at hand.
As per our telephonic conversation, we are currently working on rectifying the matter and loading funds for you to utilize, and will revert with feedback once this has been completed.
Once again, we truly apologize for the inconvenience caused to you by this.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and appreciate you taking our call to discuss the matter at hand.
As per our telephonic conversation, we are currently working on rectifying the matter and loading funds for you to utilize, and will revert with feedback once this has been completed.
Once again, we truly apologize for the inconvenience caused to you by this.
Kind regards,
Oneplan.