1 reviews | Active since Apr 2013
Corporate bullying when trying to cancel policy
I have been with Oneplan for many years, with very few claims, and very few problems with them, until it came to cancelling my policy. They have been uncooperative, and completely unhelpful, demanding, from one consultant, 30 days notice, and from another consultant, one calendar months notice. I was even advised that I need to give one 30 day calendar months notice. Just in case. It is important to note that this all happened after the fact, as I actually gave my notice in on the 3rd of July, which is the first business day of the month. They are arguing that my email was not dated the 1st, so they want to charge me for an extra month. This is in my opinion a prime example of corporate bullying, with a pedantic and childish approach to a process that was implemeted in good faith. Of course there is NO recourse to management, even when this is requested. I'm still hoping that common sense will prevail, but right now I will certainly never use them again, and I will certainly tell everyone who cares to listen, not to use them.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests and the notice period is recognized from the date on which the initial cancelation request was sent.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests and the notice period is recognized from the date on which the initial cancelation request was sent.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Oneplan