SG
Shannon G
1 reviews | Active since Dec 2018
12 Mar 2023, 17:07
CONTACT ME
I am currently a member with OnePlan and have been happy for years, however I need to upgrade my premium and I've tried contacting them on neumorus occasions to upgade and they will just not return my calls and emails!
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Oneplan Insurance's replyOfficial
12 Mar 2023, 19:10Dear Shannon,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Mar 2023, 19:10
Official
Dear Shannon,
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for sharing your service experience with us.
We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan