VS
VENITA S
1 reviews | Active since Aug 2016
12 Feb 2024, 19:18
Contact canceled and money deducted
Canceled ed via email and what's up my account. On the 28th of Dec.
Jan full amount went off my account. I what's up. I email and then I call. A sarcastic man said to me well if you called this would have been resolved. Still no refund
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
12 Feb 2024, 19:21Dear Venita,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Feb 2024, 19:21
Official
Dear Venita,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
VS
VENITA S's updateReviewer Update
13 Feb 2024, 16:24Still no phone call
VS
VENITA S's update13 Feb 2024, 16:24
Reviewer Update
Still no phone call
Oneplan Insurance's replyOfficial
13 Feb 2024, 18:35Dear Venita,
Thank you for reaching out to us.
Kindly note that we attempted to contact you this afternoon as per your request, however, your number rang to no avail. Please kindly provide us with a convenient time to discuss the matter further.
Thank you and we look forward to hearing from you soon.
Kind regards,
Oneplan
Thank you for reaching out to us.
Kindly note that we attempted to contact you this afternoon as per your request, however, your number rang to no avail. Please kindly provide us with a convenient time to discuss the matter further.
Thank you and we look forward to hearing from you soon.
Kind regards,
Oneplan
Oneplan Insurance's reply13 Feb 2024, 18:35
Official
Dear Venita,
Thank you for reaching out to us.
Kindly note that we attempted to contact you this afternoon as per your request, however, your number rang to no avail. Please kindly provide us with a convenient time to discuss the matter further.
Thank you and we look forward to hearing from you soon.
Kind regards,
Oneplan
Thank you for reaching out to us.
Kindly note that we attempted to contact you this afternoon as per your request, however, your number rang to no avail. Please kindly provide us with a convenient time to discuss the matter further.
Thank you and we look forward to hearing from you soon.
Kind regards,
Oneplan