AA
Alison A
1 reviews | Active since Jul 2024
09 Dec 2024, 14:27
Consultants are extremely helpful and fast to get back to you with claim assistance
Consultants are extremely helpful and fast to get back to you with claim assistance. The only thing is submitting claims through the app doesn't always work so well and you need to do some follow up.
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Replies (1)
Oneplan Insurance's replyOfficial
09 Dec 2024, 15:52Hi Alison,
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We look forward to keeping you impressed for years to come.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We look forward to keeping you impressed for years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply09 Dec 2024, 15:52
Official
Hi Alison,
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We look forward to keeping you impressed for years to come.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. Customer service is our number one priority, and we are delighted that we were able to create a memorable experience for you.
Kindly note that should you experience any issues with uploading the invoice via the App, we have alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
We look forward to keeping you impressed for years to come.
Kind Regards,
Oneplan