Constantly changing policies and rising costs - 0 benefits.

Several terrible service experiences: Misinformation from the call centre Refusal to acknowledge a valid hospital admission as per our Vet's instruction Refusal to refund a valid Vet visit claim - as per their own policy

They also refund money onto their own card instead of my bank account as requested. Once this money is on their card you cannot withdraw the full amount because of bank charges, then they clear the remaining balance and keep it for themselves.

So sick of their service and their ever changing policies. You spend 10% of your Vet visit allocation of R 1200 and then lose the remaining 90%, then they refuse to pay out that small amount even when it follows their policies to the letter.

Their app chat service cannot help you with most requests, the call centre gives conflicting information and client service over email takes days to sort out.

They started off so promisingly and now have completely lost the plot. So disappointed.

I have spent ±R24000 with them and they refuse to refund a valid hospital admission claim of R2500 and a vet visit claim of R300.

I would advise anyone to really look at their policy - they allow 4 vet visits a year of R1200 each. You will lose R1000 if you spend R200 at the vet.

Everything I signed up for in the beginning has slowly been phased out. No prescription food benefit, no immediate cover for accidents or hospital admissions. Just a general lack of concern for your pet and a "customer care" team that knows nothing about how vet practices work or how medical care is handled for pets.

Their routine care that is supposed to cover preventable illness (vaccinations, tic and flea meds, deworm meds) will not cover you for even 3 months worth.

THEY DO NOT COVER THE CLAIMS YOU NEED THE MOST.