1 reviews | Active since Jul 2024
Concerned About Service Quality After Joining Oneplan
I signed up with Oneplan yesterday after being assisted by Selinah, who was very helpful over WhatsApp and on the phone for the past two days as I had several questions. Yesterday evening, she finalised my sign-up, and I asked if I could continue reaching out via WhatsApp should I have further questions, as that’s how we had been communicating.
Today, I had a simple query regarding the debit amount after accepting the DebiCheck, but my message was completely ignored. Unfortunately, I’m not even surprised, as this kind of service seems all too common in the insurance industry. Still, as someone who just joined, this is disappointing and makes me feel like it was just another sale.
I eventually got assistance from Rutendo Adelaide, who helped resolve my query, but the overall experience has already left me second-guessing my decision to join Oneplan. My policy isn’t even active yet, and I’m already unimpressed. I do not want a call — I just hope Oneplan can genuinely improve its customer service.
Thank you for taking the time to share your experience with us. We sincerely apologise for the disappointment and frustration you’ve encountered. This is not the experience we aim to deliver, especially to a valued new member of the Oneplan family.
We’re glad to hear that Rutendo was able to assist and resolve your query, but we acknowledge that the initial lack of response over WhatsApp was unacceptable. Your feedback has been noted and will be shared with the relevant team to ensure that this matter is addressed and that our communication standards are improved.
Please rest assured that we take your concerns seriously and are committed to providing you with the quality service you expect and deserve.
Should you require further assistance, please do not hesitate to contact us. We offer various platforms of communication for your convenience i.e. WhatsApp at ***, call on ***, and/or email at *** with your policy number in the subject line.
We once again apologise for the inconvenience experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us. We sincerely apologise for the disappointment and frustration you’ve encountered. This is not the experience we aim to deliver, especially to a valued new member of the Oneplan family.
We’re glad to hear that Rutendo was able to assist and resolve your query, but we acknowledge that the initial lack of response over WhatsApp was unacceptable. Your feedback has been noted and will be shared with the relevant team to ensure that this matter is addressed and that our communication standards are improved.
Please rest assured that we take your concerns seriously and are committed to providing you with the quality service you expect and deserve.
Should you require further assistance, please do not hesitate to contact us. We offer various platforms of communication for your convenience i.e. WhatsApp at ***, call on ***, and/or email at *** with your policy number in the subject line.
We once again apologise for the inconvenience experienced and hope to restore your faith in our services.
Kind regards,
Oneplan.