LH
Lisa H
1 reviews | Active since Aug 2019
07 Mar 2024, 08:35
Completely ***********
The only reason they are getting 1 red star is because they answer the phone and that's where it ends. Every request has a 48 hour time line unless you adding a pet. God forbid your furry child needs Autherization for an op, don't be fooled they say within an hour more like 6 hours and that's if you nag them and the up to 2 weeks for refund claim. Unfriendly obnoxious and completely unhelpful. I cannot believe how utterly useless Oneplan pet insurance is.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
07 Mar 2024, 09:52Dear Lisa,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department as we would love to gather more information on this particular matter so we may assist you further.
One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Mar 2024, 09:52
Official
Dear Lisa,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department as we would love to gather more information on this particular matter so we may assist you further.
One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
LH
Lisa H's updateReviewer Update
11 Mar 2024, 14:04So now I'm being harassed by Oneplan by the end of day last Friday 6 purple from oneplan trying to get me to sign up and 2 more calls today. Seriously stop harassing me. I have canceled my policy and now this.
LH
Lisa H's update11 Mar 2024, 14:04
Reviewer Update
So now I'm being harassed by Oneplan by the end of day last Friday 6 purple from oneplan trying to get me to sign up and 2 more calls today. Seriously stop harassing me. I have canceled my policy and now this.
Oneplan Insurance's replyOfficial
11 Mar 2024, 14:29Dear Lisa,
Thank you for taking the time to bring this to our attention.
Kindly note we have since proceeded to send communication to the relevant department to inform them to stop contacting you.
You should not receive any further calls.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
Kindly note we have since proceeded to send communication to the relevant department to inform them to stop contacting you.
You should not receive any further calls.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Mar 2024, 14:29
Official
Dear Lisa,
Thank you for taking the time to bring this to our attention.
Kindly note we have since proceeded to send communication to the relevant department to inform them to stop contacting you.
You should not receive any further calls.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
Kindly note we have since proceeded to send communication to the relevant department to inform them to stop contacting you.
You should not receive any further calls.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan