Complaint/Product/Service

Hi Jeremy

As my email stated yesterday i am really upset with how i was dealt with customer service Pumla

Blackie and vomiting and diarrhea since Friday evening. I made an appointment with the vet at 14h20 and one plan loaded the R1300 mo issues.

Once at the vet they took an xray to see what is going on amd found there might be an obstruction and suggested he be hospitalized. Upon this i called one plan and spoke to Pumla to get pre authorization for him to be admitted. Pumla advised me that oneplan does not work like this. She advised blackie can be admitted on discharge fr hospital i need to pay the vet in full and receive a claim form and paid invoice and submit to oneplan and then the underwriters will decide if they will pay for everything or not.

So i come to my point and please go back to our calls before i even decided to join one plan. You advised i will never experience the above as one plan gives pre authorization and load funds as to an estimate the vet gave. I specifically informed you i was with medipet who is amazing however they do not pay upfront hence i wanted to move and you promised me that one plan definitely will do pre auth. And pay estimate so if something happens i can pay the vet.

So being stressed in between with blackie and speaking to Pumla who advised i got wrong information upon signing up, Blackie had to get bloodtests to see why he is so ill im the hopes that someone else from oneplan will call me and confirm what you said in the beginning is the truth.

My dog is more important than 2 people which either one **** to me.

I had to pay in over R2600 myself and had to take blackie home not knowing if he will make it through the night as i could not afford to pay the vet upon discharge as they were going to do more tests ect on him.

So know i await your feedback on the above and if you cannot answer me to get main management to call me to advise who **** to me you or Pumla

Kind Regards