1 reviews | Active since Jul 2021
Complaint:Poor customer services
It's been 3 days requesting for funds to be loaded and after wasting my petrol and time to find ATM slip saying insufficient funds. I reported to their whatApp group but they will keep on saying the funds are loaded. I noticed on the screen shot they send does That my card number does not match with my card but they kept on insisting. I'm really sick I had sleep in a pool of tears from the pain I was having. Yet I pay them every month without fail . I had to borrow cash as I was honestly gonna die today if I didn't get antibiotics. I'm so heart broken and feel like I'm cursed wasting my money....in such a time to change to another plan might not be a good reason due to normal terms and conditions e.g waiting period for certain services. Please help me.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused, we will be dealing with this matter accordingly.
We do have your best interest at heart and wish that you have a speedy recovery.
Records on our system show that a new card was ordered as the old card had expired and our cards department did attempt to contact you to confirm the delivery of the new card, however it was to no avail.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused, we will be dealing with this matter accordingly.
We do have your best interest at heart and wish that you have a speedy recovery.
Records on our system show that a new card was ordered as the old card had expired and our cards department did attempt to contact you to confirm the delivery of the new card, however it was to no avail.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan managed to resolve the matter in peacefully.
Oneplan managed to resolve the matter in peacefully.