1 reviews | Active since Jul 2011
Complaint Oneplan
I took out a policy to join with one plan on 01/11 but due some totally exclusions decided to rather cancel and continue to look for a hospital plan. I sent through a mail to the person who assisted me to open the policy to advise the person to cancel the policy... today my account was debited and when I phoned to request that the funds that was debited be returned I got advised that I couldn't get my money back as I now had to give a months notice... it's still 2 weeks before the 01/11 that my policy would have come into effect and they cannot give me my money back! I am the sole breadwinner in my family and I didn't bush yet the R1470 that was debited. So now the last bit of money I have left must either be to cover insurance for my car or buy food. I will have to use it for insurance because if something should happen while I don't have insurance then I will be in even more financial trouble than I am in currently. My policy has not come into effect and so why can I not get my money back? Where is the compassion or empathy...instead oneplan is a money grabbing company that just thinks about their bottom line and making a profit even if it means taking money from people that they did nothing for...big companies like one plan don't care about the wellbeing of little people like you and I...I'm in a desperate situation and need my money back but the person on the phone just kept saying you have to give a month notice and you didn't do that say we cant give you the money back...I was not informed that I had a cooling off period or that if I wanted to cancel that there is a cancellation email address so I sent my cancellation request to the person that assisted me to open the policy...again sometimes just a little sympathy and someone just going the extra mile to help a person that is in dire distress goes a long way...now no money no food...😰😰😰😰😰😰😰😰😰
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
All our clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account.
It is important to note that if the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
All our clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account.
It is important to note that if the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused. Kind Regards,
Oneplan