yF
yolandi F
1 reviews | Active since Jan 2025
27 Jan 2025, 13:41
complaint
misleading give fals and wrong information not very helpfull at all
does not communicate well to people over phone, i wont suggest them to any one at all
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
27 Jan 2025, 15:18Hi Yolandi,
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and deeply regret the frustration and inconvenience you’ve faced. Your feedback is incredibly important to us, as it helps us improve our processes. We understand how upsetting this situation must have been, especially when trying to claim for the first time.
We have attempted to reach you on the phone number listed to discuss your concerns, however, we have been unable to reach you.
Please provide a convenient time to contact you so that we may assist further.
We once again apologize for the inconvenience caused. Kind Regards Oneplan
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and deeply regret the frustration and inconvenience you’ve faced. Your feedback is incredibly important to us, as it helps us improve our processes. We understand how upsetting this situation must have been, especially when trying to claim for the first time.
We have attempted to reach you on the phone number listed to discuss your concerns, however, we have been unable to reach you.
Please provide a convenient time to contact you so that we may assist further.
We once again apologize for the inconvenience caused. Kind Regards Oneplan
Oneplan Insurance's reply27 Jan 2025, 15:18
Official
Hi Yolandi,
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and deeply regret the frustration and inconvenience you’ve faced. Your feedback is incredibly important to us, as it helps us improve our processes. We understand how upsetting this situation must have been, especially when trying to claim for the first time.
We have attempted to reach you on the phone number listed to discuss your concerns, however, we have been unable to reach you.
Please provide a convenient time to contact you so that we may assist further.
We once again apologize for the inconvenience caused. Kind Regards Oneplan
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and deeply regret the frustration and inconvenience you’ve faced. Your feedback is incredibly important to us, as it helps us improve our processes. We understand how upsetting this situation must have been, especially when trying to claim for the first time.
We have attempted to reach you on the phone number listed to discuss your concerns, however, we have been unable to reach you.
Please provide a convenient time to contact you so that we may assist further.
We once again apologize for the inconvenience caused. Kind Regards Oneplan
yF
yolandi F's updateReviewer Update
27 Jan 2025, 15:20no one have contacted n the past hour or so
can communicated thru email
can communicated thru email
yF
yolandi F's update27 Jan 2025, 15:20
Reviewer Update
no one have contacted n the past hour or so
can communicated thru email
can communicated thru email
Oneplan Insurance's replyOfficial
27 Jan 2025, 16:02Hi Yolandi,
Kindly note that we have sent you an email to email address listed. This email serves to provide clarity on the policy and address your concerns.
We once again apologize for the inconvenience caused. Kind Regards Oneplan.
Kindly note that we have sent you an email to email address listed. This email serves to provide clarity on the policy and address your concerns.
We once again apologize for the inconvenience caused. Kind Regards Oneplan.
Oneplan Insurance's reply27 Jan 2025, 16:02
Official
Hi Yolandi,
Kindly note that we have sent you an email to email address listed. This email serves to provide clarity on the policy and address your concerns.
We once again apologize for the inconvenience caused. Kind Regards Oneplan.
Kindly note that we have sent you an email to email address listed. This email serves to provide clarity on the policy and address your concerns.
We once again apologize for the inconvenience caused. Kind Regards Oneplan.
yF
yolandi F's updateReviewer Update
27 Jan 2025, 16:07misleadinc
everything have been taken further up on the mis leading, premies etc
everything have been taken further up on the mis leading, premies etc
yF
yolandi F's update27 Jan 2025, 16:07
Reviewer Update
misleadinc
everything have been taken further up on the mis leading, premies etc
everything have been taken further up on the mis leading, premies etc