MM
Marlene M
1 reviews | Active since Mar 2025
21 Aug 2026, 15:32
Compassionate staff and efficient claims process
We recently had to take the difficult decision to have our pet euthanized. Oneplan handled the entire claims process in an incredible compassionate and efficient manner. Even though there was (the inevitable) paperwork that needed to be finalized, the manner in which all of the customer service staff handled our process, was exceptionally well done. Thank you. The lovely gesture of sending a card and candle with condolences as well, was much appreciated.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
21 Aug 2026, 15:36Hi Marlene,
Thank you for taking the time to share your experience with us.
We are truly sorry for the loss of your beloved pet. We understand how difficult and emotional it is to make such a heartbreaking decision, and our thoughts are with you during this time.
We're grateful to hear that our team was able to support you with compassion and efficiency throughout the claims process. Providing care and understanding during moments like these is incredibly important to us, and we're pleased that our customer service team could make the process a little easier for you.
Thank you as well for your kind words about the card and candle. We're touched to know that this gesture brought some comfort to you and your family.
Thank you for allowing us to be part of your pet's journey. Sending you our heartfelt condolences.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us.
We are truly sorry for the loss of your beloved pet. We understand how difficult and emotional it is to make such a heartbreaking decision, and our thoughts are with you during this time.
We're grateful to hear that our team was able to support you with compassion and efficiency throughout the claims process. Providing care and understanding during moments like these is incredibly important to us, and we're pleased that our customer service team could make the process a little easier for you.
Thank you as well for your kind words about the card and candle. We're touched to know that this gesture brought some comfort to you and your family.
Thank you for allowing us to be part of your pet's journey. Sending you our heartfelt condolences.
Kind regards,
Oneplan.
Oneplan Insurance's reply21 Aug 2026, 15:36
Official
Hi Marlene,
Thank you for taking the time to share your experience with us.
We are truly sorry for the loss of your beloved pet. We understand how difficult and emotional it is to make such a heartbreaking decision, and our thoughts are with you during this time.
We're grateful to hear that our team was able to support you with compassion and efficiency throughout the claims process. Providing care and understanding during moments like these is incredibly important to us, and we're pleased that our customer service team could make the process a little easier for you.
Thank you as well for your kind words about the card and candle. We're touched to know that this gesture brought some comfort to you and your family.
Thank you for allowing us to be part of your pet's journey. Sending you our heartfelt condolences.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us.
We are truly sorry for the loss of your beloved pet. We understand how difficult and emotional it is to make such a heartbreaking decision, and our thoughts are with you during this time.
We're grateful to hear that our team was able to support you with compassion and efficiency throughout the claims process. Providing care and understanding during moments like these is incredibly important to us, and we're pleased that our customer service team could make the process a little easier for you.
Thank you as well for your kind words about the card and candle. We're touched to know that this gesture brought some comfort to you and your family.
Thank you for allowing us to be part of your pet's journey. Sending you our heartfelt condolences.
Kind regards,
Oneplan.