1 reviews | Active since Aug 2025
**** Company - Deducting money they did not work for
****mers taking money they did not work for. My mother is 62 and she's been sick with high blood pressure. She decided to try to get medical aid. She signed up with Oneplan on 6th August 2025, but after looking at her expenses and a small teacher's salary, she could see that she wouldn't be able to afford the medical aid. The other lower plan options from Oneplan would not have been sufficient help for her condition and needs, so she decided to cancel the medical aid after 10 days. She let Oneplan know that she was having financial difficulties and could not afford the medical aid.
ONEPLAN STILL WENT AHEAD AND DEDUCTED HER MONEY ON THE 20TH OF AUGUST. PUTTING HER IN MORE FINANCIAL PRESSURE AND STRESS.
The medical aid was not active, my mother's crime was signing up with them for 10 days. She has never used any of their service and could not use their service as they have a 30-day waiting period and 12 12-month waiting period for existing conditions. They refused to refund her the Money even after she wrote to them explaining her circumstances.
You should wonder why all their glowing reviews are about their call centre agents and not even one about their actual services. YOU ARE A BUNCH OF ****** TAKING MONEY THAT YOU DID NOT EARN OR WORK FOR. Oneplan is no different to ****** who take people's money without working for it. The medical aid was not active. She did not use your services, yet you still take her money. Should be ashamed of yourself
Thank you for bringing this matter to our attention.
As Oneplan we sincerely empathize with the financial challenges your mother is experiencing and acknowledge how tough this must be for you both. We strive to be transparent about our terms and conditions, including waiting periods and cancellation policies. We do, however, take customer feedback very seriously and aim to resolve issues fairly.
We apologize if the information provided was not clear enough regarding the activation and waiting periods of the medical aid plans. A review will be done for your mother’s case in detail to ensure that all procedures were followed correctly and to explore any possible solutions.
Feedback will be provided.
Please accept our sincere apologies for the difficulties you have experienced; we hope to reaffirm your faith in our commitment to service.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
As Oneplan we sincerely empathize with the financial challenges your mother is experiencing and acknowledge how tough this must be for you both. We strive to be transparent about our terms and conditions, including waiting periods and cancellation policies. We do, however, take customer feedback very seriously and aim to resolve issues fairly.
We apologize if the information provided was not clear enough regarding the activation and waiting periods of the medical aid plans. A review will be done for your mother’s case in detail to ensure that all procedures were followed correctly and to explore any possible solutions.
Feedback will be provided.
Please accept our sincere apologies for the difficulties you have experienced; we hope to reaffirm your faith in our commitment to service.
Kind regards,
Oneplan.