N
Nakkit
1 reviews | Active since Aug 2024
07 Feb 2026, 09:26
Communication SUCKS
My step dad makes all payments and he spoke to someone to say he will be late but they sorted out a date and that was that. Tell me why they’ve phoned me 5+ times since 7:30 on a Saturday?! Don’t you people communicate there? I’ve honestly lost count how many times I’ve been called within two freaking days.
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Oneplan Insurance's replyOfficial
07 Feb 2026, 14:04Dear Nakkit,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apologies for any inconvenience experienced.
We would like to clearly clarify that, in accordance with our policy terms and conditions, all amendments, arrangements, or discussions relating to a policy can only be conducted directly with the policyholder. In this instance, that is yourself. For this reason, our team has been making several attempts to contact you to discuss the outstanding premiums and to formalise a suitable payment arrangement.
Please note that no arrangements can be made, nor decisions taken, with any third party who does not have the appropriate authority over the policy. Furthermore, our team is not permitted to discuss policy details with unauthorised individuals without the explicit consent of the policyholder.
We kindly request that you contact us, or advise on a convenient time for us to reach you, so that we may address the outstanding matter and conclude the necessary arrangements. You are welcome to contact us via WhatsApp on ***, call us on ***, or email *** with your policy number, and our team will assist accordingly.
We trust that this clarifies the matter and look forward to resolving it with you.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apologies for any inconvenience experienced.
We would like to clearly clarify that, in accordance with our policy terms and conditions, all amendments, arrangements, or discussions relating to a policy can only be conducted directly with the policyholder. In this instance, that is yourself. For this reason, our team has been making several attempts to contact you to discuss the outstanding premiums and to formalise a suitable payment arrangement.
Please note that no arrangements can be made, nor decisions taken, with any third party who does not have the appropriate authority over the policy. Furthermore, our team is not permitted to discuss policy details with unauthorised individuals without the explicit consent of the policyholder.
We kindly request that you contact us, or advise on a convenient time for us to reach you, so that we may address the outstanding matter and conclude the necessary arrangements. You are welcome to contact us via WhatsApp on ***, call us on ***, or email *** with your policy number, and our team will assist accordingly.
We trust that this clarifies the matter and look forward to resolving it with you.
Kind regards,
Oneplan.
Oneplan Insurance's reply07 Feb 2026, 14:04
Official
Dear Nakkit,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apologies for any inconvenience experienced.
We would like to clearly clarify that, in accordance with our policy terms and conditions, all amendments, arrangements, or discussions relating to a policy can only be conducted directly with the policyholder. In this instance, that is yourself. For this reason, our team has been making several attempts to contact you to discuss the outstanding premiums and to formalise a suitable payment arrangement.
Please note that no arrangements can be made, nor decisions taken, with any third party who does not have the appropriate authority over the policy. Furthermore, our team is not permitted to discuss policy details with unauthorised individuals without the explicit consent of the policyholder.
We kindly request that you contact us, or advise on a convenient time for us to reach you, so that we may address the outstanding matter and conclude the necessary arrangements. You are welcome to contact us via WhatsApp on ***, call us on ***, or email *** with your policy number, and our team will assist accordingly.
We trust that this clarifies the matter and look forward to resolving it with you.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apologies for any inconvenience experienced.
We would like to clearly clarify that, in accordance with our policy terms and conditions, all amendments, arrangements, or discussions relating to a policy can only be conducted directly with the policyholder. In this instance, that is yourself. For this reason, our team has been making several attempts to contact you to discuss the outstanding premiums and to formalise a suitable payment arrangement.
Please note that no arrangements can be made, nor decisions taken, with any third party who does not have the appropriate authority over the policy. Furthermore, our team is not permitted to discuss policy details with unauthorised individuals without the explicit consent of the policyholder.
We kindly request that you contact us, or advise on a convenient time for us to reach you, so that we may address the outstanding matter and conclude the necessary arrangements. You are welcome to contact us via WhatsApp on ***, call us on ***, or email *** with your policy number, and our team will assist accordingly.
We trust that this clarifies the matter and look forward to resolving it with you.
Kind regards,
Oneplan.